By Woodrow Wilcox
On August 5, 2020, I got a phone call from a frightened client of our insurance agency. He had been phoned three times that day by someone claiming to demand payment for a medical bill.
I asked him if he got the number of the firm so that I could call that firm with him on the line. He said that when he asked for the phone number to call, the person who claimed to be calling to collect a bill hung up.
Very methodically, I made three-way calls with his doctor’s office and the hospital laboratory where he had work done. He owed nothing at either place.
If you get a phone call demanding that you pay a medical bill, ask for details to help you contact someone to confirm or deny that such a bill exists. Write down the answers and then get help from someone else to research the matter. After getting a call that demands money, you are too upset to think clearly to ask good questions and take notes.
Every state’s Attorney General has a consumer protection division to help people with such matters. But details and facts are needed to investigate a problem.
During our phone calls, I was asking questions to prompt people with the doctor’s office and the hospital to affirm to our client that they never would phone him to demand money. Also, the collection firms that they use would never phone to demand money.
After the three-way phone calls that I made with the client, he was much calmer. He realized that he almost fell for the trick of a scam collection call.
I asked him to tell his friends that the insurance agency that he uses “went the extra mile” to help him with this problem. He assured me that he would.
All the help that I gave this client was FREE OF CHARGE. This insurance agency helps our clients with such problems all the time. If your insurance agent or agency does not help clients like that, why not switch to our agency?
Written on July 15, 2020 by Woodrow Wilcox