By Woodrow Wilcox
On July 15, 2020, a client who is 84 years old brought a medical bill to my office. I had helped her with other bills in the past and she needed my help again.
A medical firm sent her a bill with a due date in August 2020. I investigated the bill and learned that the bill had already been paid in full by our client’s Medicare supplement insurance company in November 2019. The bill that was sent to our client was TOTALLY FALSE.
This sort of thing happens often to seniors. They get a bill either before Medicare or their insurance company has got the claim information or after the insurance company already paid the bill. Often, they pay the false bill without questioning why they got it. It is “gravy money” to unethical medical billers.
The problem is that there is no simple, quick way to alert Medicare that a medical firm or its billing firm is actively cheating senior citizens. I have caught several firms doing this and have even helped file complaints against the medical and billing firms. But they just keep getting “slapped on the wrist” instead of being severely punished or put out of business. Can you tell that this really “ticks” me?
In my letter to the firm that sent the false bill to our client, I finished the letter with the following warning.
If you followed proper bookkeeping practices, you would not have sent a bill to our client over half a year after you were already paid the balance. You need to cancel this bill and send a statement to our client showing a balance of zero. If you send another false bill about this claim to our client, we will assist her to file a complaint against your firm for your bad business practices.
All the help that I gave this client was FREE OF CHARGE. This insurance agency is proud of its reputation for “going the extra mile” for our clients. If your insurance agent or agency would not help you with a medical bill problem, why not switch to our firm?
Written on July 15, 2020 by Woodrow Wilcox