By Woodrow Wilcox
On June 17, 2020, I helped the family of our client save over $1400. The problem with the bill was caused entirely by Medicare. If I had not helped, it could have cost the family $1,402.
I checked the facts and wrote the following letter. I edited the letter to protect the privacy of client and family.
The family of our client sent a bill from your firm to our firm for our review. The bill seeks a balance of $1,408 on Guarantor Number XXXXXX for services rendered on May 6 and 7 of 2020. The original bill total is $15,993.02.
I phoned the client’s Medicare supplement insurance company to learn what it knew of this claim. It reported that Medicare sent to it a claim from your firm for those dates of service which totaled only $640. The rest of the claim was missing from the Medicare EOB.
That is not the fault of the patient, the insurance company, or your firm. It is Medicare’s fault for sloppy, unprofessional work.
To fix this problem as fast as possible, please send both the original billing information and the Medicare EOB information that you have for the claim directly to the patient’s secondary insurer at the following address.
My point is that every senior should be doing business with an insurance agent or agency that is close to the senior. Medicare has many faults and makes many mistakes which could cost a senior money if no one helps the senior. So, don’t do business or buy Medicare related policies from people who only “pitch” insurance over the phone. When you need help with a Medicare medical bill problem, the “over the phone” only insurance agent won’t be able to help you.
All the help that I gave this client was FREE OF CHARGE. This insurance agency is proud of its reputation for “going the extra mile” for our clients. If your insurance agent or agency would not help you with a medical bill problem, why not switch to our firm?
Written on June 17, 2020 by Woodrow Wilcox.