By Woodrow Wilcox
On June 8, 2020, I got a letter with a “final notice” medical bill from a client who lives in Illinois. The client hand wrote a note telling me that she knew that I sent a letter about this bill to get it corrected, but the medical service did not seem to care.
I decided to get the attention of the firm so that it would stop harassing our client with a false medical bill. With some editing to protect the privacy of our client, here is the letter that I sent to the medical firm in Illinois.
What part of “you already got paid” do you not understand?
On April 23, 2020, I sent your firm a letter – at three addresses – which told you that you already got paid the balance for services rendered to our client on 07/02/19. What part of that letter did you not understand?
The payment from the insurance company was deposited directly into your business account. The EFT transaction confirmation number is XXXXXX. The payment was for services to our client alone. It would be an easy match for tracking. What was so difficult? Did your firm get the money but someone else took the money before you credited our client’s account?
Accompanying this letter is a copy of my letter of April 23. Please, do not bother our client about this bill any more. If you do, we will help the client to file a complaint against your firm with public officials for your bad business practices.
All the help that I gave the client from Illinois was FREE OF CHARGE. This insurance agency is proud of our reputation for “going the extra mile” to help our clients with Medicare related medical bills. If your insurance agent or agency does not give this high level of customer service, why not switch to an insurance agency that does? Ours does.
Written on June 8, 2020 by Woodrow Wilcox