By Woodrow Wilcox
On May 12, 2020, a client visited our Merrillville office and brought a medical bill for me to research. The client already sent a payment for the bill before she let me check it. She should have checked with me first.
With some editing to protect the privacy of our client, the following is the letter that I sent to the medical billing firm.
Our client brought to our office a bill from your firm for our review. But she brought it to us after she already sent a payment to your firm. She should not have done that because your bill to our client was false!
I checked with the client’s Medicare supplement insurance firm. Your bill to our client is dated 04/21/2020 and seeks a balance of $63.49 on Account Number XXXXXX for dates of service 10/25/19 and 10/26/19.
The insurance company reported that it paid the entire balance of $63.49 to your firm on 11/30/19 and that your firm cashed the payment on 12/04/19. The EFT transaction confirmation number for that payment is XXXXXXXXXXX.
Why did your firm send a false bill to our client in April 2020 when your firm was already paid in December of the previous year? That is evidence of sloppy, unprofessional, and unethical business practices in the Medicare claims system.
You need to find that money and credit the account of our client. Then, you need to refund to her the $63.49 payment that she sent to your firm. If this is not done, I will help our client to file a complaint against your firm with one or more appropriate government offices.
All the help that I gave this client was FREE OF CHARGE. This insurance agency gives this high level of customer service to our senior citizen clients on a regular basis. If your insurance agent or agency does not give such a high level of customer service, why don’t you switch to our insurance agency?
Written on June 2nd, 2020 by Woodrow Wilcox