By Woodrow Wilcox
On January 13, 2020, I met at my office with a woman from Serbia and her sister. We met to review and resolve some medical bills. The sister understands and speaks English better than the woman that I was helping.
I reviewed the papers that they brought. I made copies of essential papers so that I could take notes. Then, I started making phone calls. On each phone call the Serbian woman gave permission for me to speak and question on her behalf.
The woman had three distinct billing problems. On a bill for $5,950, I was able to reduce the bill to $250. On a bill for $1,248, I was able to reduce the bill to zero. On a bill for $749.42, I was not able to reduce the bill because the woman had already agreed to a payment schedule and she had already started paying on it. But I did get the hospital to agree to consider her for a special HELPING HAND CHARITY program. When the woman gets the papers, I will help her to complete them to return to the hospital for consideration. I want the hospital to forgive part of the bill because the woman was laid off from her job three months ago and is now living on only unemployment checks.
I cannot take credit for reducing her bills. My skills only help to learn the facts and details of a bill. In this case, I discovered billing mistakes or policies which made it easy to reduce the bills to our client. God blessed her by putting those mistakes and policies in play.
All the help that I gave this client was FREE OF CHARGE. Our agency is proud of our reputation for “going the extra mile” for our senior citizen clients whenever a medical billing problem arises. If your insurance agency does not help clients as we do, why don’t you switch to our insurance agency?
Written on January 13, 2020 by Woodrow Wilcox