By Woodrow Wilcox
On July 2, 2019, I helped a 90 year old client from Merrillville, Indiana.
She brought a bill from a local hospital to me to check. The bill was for $729.64. I checked with her Medicare supplement insurance company to learn what it knew about the facts of this bill. Our client had a policy that was supposed to pay for any service that Medicare approved.
When I reviewed the facts of the bill with the insurance company, I found the problem and wrote a letter to the hospital. Here is part of that letter to the hospital.
I phoned the client’s Medicare supplement insurance company to learn what it knew of this claim. Your bill to our client had an original billed amount of $19,653.84. But, all the claims for these dates of service that Medicare reported to the secondary insurer totaled only $3,575.40. So, Medicare failed to send complete claims information to the secondary insurer. That is not the fault of our client – your patient. It is Medicare’s fault.
I requested that the hospital send essential information to the insurance company so that we could fix this problem that Medicare caused and save the senior citizen a lot of money.
All the help that I gave this client was FREE OF CHARGE. This insurance agency always helps our clients with such matters FREE OF CHARGE. If your insurance agency does not give this high level of customer service, maybe you should switch to our insurance agency.
Written on July 2, 2019 by Woodrow Wilcox